Shipping & Returns

 Shipping Policy

Welcome! There's a lot of useful info here, but we've done our best to make it as concise as possible!

Order Size

Shipping Time

Shipping Costs

Shipping Method

0-5 Kg

2-3 working days

35 SAR

Aramex Express Delivery

5kg and above

4-5 working days

50 SAR

Aramex Express Delivery

 

Returns Policy

MamasHero Guarantee

To return or exchange within 15 days from the date of receipt

Required:

  1. It shall be within 15 days from the date of receipt.
  2. Items are unused, undamaged and in original package.
  3. Shipping fees for return shall be paid by the buyer.

*Items excluded from returns are: 

  • Health & Baby Care
  • Baby Pacifiers
  • Medical care
  • Teethers & Soothers
  • Inner Wear & Thermals
  • Gift Certificate
  • Make Up & Cosmetics
  • Kids Food & Nutritional Supplements
  • Baby Diapers
  • Baby Wipes
  • Cloth Diapers/Nappies
  • Diaper Rash Cream
  • Bottles & Accessories
  • Baby Food & Infant Formula
  • Sun Protection
  • Baby Creams & Ointments
  • Lotions, Oils & Powders
  • Baby gift set
  • Kids gift set